Booking and cancellation policy

Booking and confirmation

Bookings are made online through our booking engine (Octorate) or by contacting us directly, and are confirmed once the property sends confirmation.

At check-in, all guests must show a valid ID document for public-security reporting purposes (Alloggiati Web).

Rates and what's included

Rates are per room, per night, and include breakfast. Any additional services are shown at the time of booking.

Payment and deposit

Payment methods and any deposit are shown during booking. «To be defined: e.g. no deposit, balance on arrival, or a XX% deposit at booking and balance on arrival.»

Cancellation policy

Cancellation terms depend on the rate selected and are always summarised before confirmation.

Flexible rate: free cancellation up to «X» days before arrival; after that, or in case of no-show, «the first night / the full amount» will be charged.

“Non-refundable” rate: the amount is charged at booking and is not refundable in case of cancellation or change.

Check-in and check-out

Check-in 11:00–13:30 and 15:00–18:00. Check-out by 10:00. Out-of-hours (late) arrivals possible by arrangement.

City tax

The Municipality of Pompei's city tax is due per person, per night, payable at the property and not included in the rate. Amount: «€ … per person/night, as per municipal resolution». Statutory exemptions apply, including children «under … years», guests over 70 and stays beyond the seventh consecutive night.

House rules

Out of respect for other guests, quiet hours apply at night. Smoking is not allowed indoors. Pets: «allowed / not allowed — to specify». Children: «policy to specify». Any damage will be charged to the responsible party.

Liability and governing law

The property is not liable for unattended belongings or for events outside its control. Italian law applies to these conditions.